{"id":28964,"date":"2026-02-02T11:20:11","date_gmt":"2026-02-02T09:20:11","guid":{"rendered":"https:\/\/citicluster.upb.ro\/?page_id=28964"},"modified":"2026-02-02T11:25:36","modified_gmt":"2026-02-02T09:25:36","slug":"faq-digital-citi","status":"publish","type":"page","link":"https:\/\/citicluster.upb.ro\/ro\/faq-digital-citi\/","title":{"rendered":"\u00centreb\u0103ri frecvente \u2013 Digital CITI"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"28964\" class=\"elementor elementor-28964\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-0440105 elementor-section-boxed elementor-section-height-default elementor-section-height-default rt-parallax-bg-no\" data-id=\"0440105\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-f95806e\" data-id=\"f95806e\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-85ad0b1 elementor-section-boxed elementor-section-height-default elementor-section-height-default rt-parallax-bg-no\" data-id=\"85ad0b1\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-b195ad8\" data-id=\"b195ad8\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-03b28cb elementor-widget elementor-widget-html\" data-id=\"03b28cb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<section style=\"max-width:980px;margin:0 auto;padding:26px 18px;font-family:Arial,Helvetica,sans-serif;color:#0f172a;line-height:1.65;\">\r\n\r\n  <h1 style=\"font-size:30px;margin-bottom:28px;text-align:center;\">\r\n    \u00centreb\u0103ri frecvente \u2013 Digital CITI\r\n  <\/h1>\r\n\r\n  <!-- 1 -->\r\n  <h2 style=\"display:flex;align-items:center;gap:14px;font-size:22px;margin:28px 0 14px;\">\r\n    <span style=\"width:36px;height:36px;border-radius:999px;background:#154577;color:#ffffff;display:flex;align-items:center;justify-content:center;font-weight:700;\">1<\/span>\r\n    Ce este aplica\u021bia DigitalCITI?\r\n  <\/h2>\r\n\r\n  <p>\r\n    <strong>DigitalCITI<\/strong> este o aplica\u021bie mobil\u0103 care permite utilizatorilor s\u0103 <strong>trimit\u0103<\/strong>, s\u0103 <strong>urm\u0103reasc\u0103<\/strong> \u0219i s\u0103 <strong>gestioneze<\/strong> sesiz\u0103ri sau rapoarte \u00een cadrul adresate administra\u021biei locale.\r\n    Aplica\u021bia include <strong>categorii de sesiz\u0103ri<\/strong> \u0219i un <strong>chat \u00een timp real<\/strong> pentru suport \u0219i comunicare.\r\n  <\/p>\r\n\r\n  <!-- 2 -->\r\n  <h2 style=\"display:flex;align-items:center;gap:14px;font-size:22px;margin:36px 0 14px;\">\r\n    <span style=\"width:36px;height:36px;border-radius:999px;background:#154577;color:#ffffff;display:flex;align-items:center;justify-content:center;font-weight:700;\">2<\/span>\r\n    Cum \u00eemi creez un cont?\r\n  <\/h2>\r\n\r\n  <p>\r\n    Aplica\u021bia folose\u0219te serviciul <strong>ROeID<\/strong> pentru autentificare. Va trebui s\u0103 te conectezi cu <strong>contul t\u0103u ROeID<\/strong> pentru a utiliza func\u021bionalit\u0103\u021bile aplica\u021biei.\r\n  <\/p>\r\n\r\n  <!-- 3 -->\r\n  <h2 style=\"display:flex;align-items:center;gap:14px;font-size:22px;margin:36px 0 14px;\">\r\n    <span style=\"width:36px;height:36px;border-radius:999px;background:#154577;color:#ffffff;display:flex;align-items:center;justify-content:center;font-weight:700;\">3<\/span>\r\n    Cum trimit o sesizare nou\u0103?\r\n  <\/h2>\r\n\r\n  <p>\r\n    Din ecranul principal <em>\u201eSesiz\u0103ri\u201d<\/em>, atinge butonul <em>\u201eAdaug\u0103 o nou\u0103 sesizare\u201d<\/em>.\r\n    Vei fi ghidat printr-un proces <strong>pas cu pas<\/strong> pentru a selecta o <strong>categorie<\/strong>, a oferi o <strong>descriere<\/strong>,\r\n    a stabili o <strong>loca\u021bie<\/strong> \u0219i a ata\u0219a <strong>fi\u0219iere sau imagini relevante<\/strong>.\r\n  <\/p>\r\n\r\n  <!-- 4 -->\r\n  <h2 style=\"display:flex;align-items:center;gap:14px;font-size:22px;margin:36px 0 14px;\">\r\n    <span style=\"width:36px;height:36px;border-radius:999px;background:#154577;color:#ffffff;display:flex;align-items:center;justify-content:center;font-weight:700;\">4<\/span>\r\n    Ce sunt categoriile \u0219i subcategoriile de sesiz\u0103ri?\r\n  <\/h2>\r\n\r\n  <p>\r\n    Sesiz\u0103rile sunt organizate \u00een <strong>categorii principale<\/strong> (de exemplu, <em>\u201eServicii Publice\u201d<\/em>, <em>\u201eInfrastructur\u0103\u201d<\/em>)\r\n    \u0219i <strong>subcategorii op\u021bionale<\/strong> pentru a ajuta la <strong>clasificarea<\/strong> \u0219i <strong>direc\u021bionarea<\/strong> sesiz\u0103rii tale c\u0103tre\r\n    departamentul potrivit.\r\n  <\/p>\r\n\r\n  <!-- 5 -->\r\n  <h2 style=\"display:flex;align-items:center;gap:14px;font-size:22px;margin:36px 0 14px;\">\r\n    <span style=\"width:36px;height:36px;border-radius:999px;background:#154577;color:#ffffff;display:flex;align-items:center;justify-content:center;font-weight:700;\">5<\/span>\r\n    Cum pot vedea stadiul sesiz\u0103rilor mele?\r\n  <\/h2>\r\n\r\n  <p>\r\n    <strong>Ecranul principal<\/strong> listeaz\u0103 toate sesiz\u0103rile trimise de c\u0103tre tine.\r\n    Stadiul fiec\u0103rei sesiz\u0103ri (de exemplu, <em>\u201eNou\u201d<\/em>, <em>\u201e\u00cen curs de solu\u021bionare\u201d<\/em>, <em>\u201eSolu\u021bionat\u201d<\/em>, <em>\u201eRespins\u201d<\/em>)\r\n    este afi\u0219at \u0219i po\u021bi intra pe fiecare sesizare pentru a vedea <strong>detaliile complete<\/strong>.\r\n  <\/p>\r\n\r\n  <p style=\"font-style:italic;\">\r\n    Ecranul principal afi\u0219eaz\u0103 toate sesiz\u0103rile trimise de tine. Stadiul fiec\u0103rei sesiz\u0103ri (de exemplu: \u201eNou\u0103\u201d, \u201e\u00cen curs de solu\u021bionare\u201d, \u201eSolu\u021bionat\u0103\u201d, \u201eRespins\u0103\u201d) este vizibil, iar prin selectarea unei sesiz\u0103ri po\u021bi vedea detaliile complete.\r\n  <\/p>\r\n\r\n  <!-- 6 -->\r\n  <h2 style=\"display:flex;align-items:center;gap:14px;font-size:22px;margin:36px 0 14px;\">\r\n    <span style=\"width:36px;height:36px;border-radius:999px;background:#154577;color:#ffffff;display:flex;align-items:center;justify-content:center;font-weight:700;\">6<\/span>\r\n    Pot comunica cu cineva \u00een leg\u0103tur\u0103 cu sesizarea mea?\r\n  <\/h2>\r\n\r\n  <p>\r\n    <strong>Da.<\/strong> Fiecare sesizare are o func\u021bie de <strong>chat dedicat\u0103<\/strong>.\r\n    Po\u021bi trimite \u0219i primi <strong>mesaje text<\/strong> \u0219i <strong>imagini<\/strong> legate de acea sesizare specific\u0103.\r\n    Acest lucru este util pentru a oferi <strong>informa\u021bii suplimentare<\/strong> sau pentru a primi <strong>actualiz\u0103ri<\/strong> de la echipa care se ocup\u0103 de sesizarea ta.\r\n  <\/p>\r\n\r\n  <p style=\"font-style:italic;\">\r\n    Da. Fiecare sesizare are o func\u021bie de chat dedicat\u0103. Po\u021bi trimite \u0219i primi mesaje text \u0219i imagini legate de sesizarea respectiv\u0103, utile pentru a oferi detalii suplimentare sau pentru a primi actualiz\u0103ri de la echipa care se ocup\u0103 de ea.\r\n  <\/p>\r\n\r\n  <!-- 7 -->\r\n  <h2 style=\"display:flex;align-items:center;gap:14px;font-size:22px;margin:36px 0 14px;\">\r\n    <span style=\"width:36px;height:36px;border-radius:999px;background:#154577;color:#ffffff;display:flex;align-items:center;justify-content:center;font-weight:700;\">7<\/span>\r\n    Cum func\u021bioneaz\u0103 notific\u0103rile?\r\n  <\/h2>\r\n\r\n  <p>\r\n    Aplica\u021bia \u00ee\u021bi poate trimite <strong>notific\u0103ri push<\/strong> pentru a te alerta cu privire la evenimente importante,\r\n    cum ar fi <strong>schimb\u0103ri de status<\/strong> ale sesiz\u0103rilor tale sau <strong>mesaje noi<\/strong> \u00een chat.\r\n  <\/p>\r\n\r\n  <p style=\"font-style:italic;\">\r\n    Aplica\u021bia \u00ee\u021bi trimite notific\u0103ri push pentru a te informa despre schimb\u0103rile de status ale sesiz\u0103rilor tale sau despre mesaje noi primite \u00een chat.\r\n  <\/p>\r\n\r\n  <!-- 8 -->\r\n  <h2 style=\"display:flex;align-items:center;gap:14px;font-size:22px;margin:36px 0 14px;\">\r\n    <span style=\"width:36px;height:36px;border-radius:999px;background:#154577;color:#ffffff;display:flex;align-items:center;justify-content:center;font-weight:700;\">8<\/span>\r\n    Cum \u00eemi gestionez contul?\r\n  <\/h2>\r\n\r\n  <p>\r\n    Tab-ul <em>\u201eCont\u201d<\/em> \u00ee\u021bi permite s\u0103 vizualizezi <strong>detaliile contului<\/strong> t\u0103u.\r\n    De aici, te po\u021bi, de asemenea, <strong>deconecta<\/strong>, ceea ce \u00ee\u021bi va \u0219terge sesiunea curent\u0103,\r\n    sau po\u021bi <strong>\u0219terge permanent contul<\/strong> \u0219i toate datele asociate.\r\n  <\/p>\r\n\r\n  <p style=\"font-style:italic;\">\r\n    Tab-ul \u201eCont\u201d \u00ee\u021bi permite s\u0103 vizualizezi detaliile contului t\u0103u. De aici te po\u021bi deconecta (ceea ce va \u00eenchide sesiunea curent\u0103) sau po\u021bi \u0219terge permanent contul \u0219i toate datele asociate.\r\n  <\/p>\r\n\r\n  <!-- 9 -->\r\n  <h2 style=\"display:flex;align-items:center;gap:14px;font-size:22px;margin:36px 0 14px;\">\r\n    <span style=\"width:36px;height:36px;border-radius:999px;background:#154577;color:#ffffff;display:flex;align-items:center;justify-content:center;font-weight:700;\">9<\/span>\r\n    Pe ce platforme este disponibil\u0103 aplica\u021bia DigitalCITI?\r\n  <\/h2>\r\n\r\n  <p>\r\n    Aplica\u021bia este disponibil\u0103 at\u00e2t pentru dispozitive <strong>Android<\/strong>, versiunea minim\u0103 suportat\u0103 fiind <strong>Nougat (24)<\/strong>,\r\n    c\u00e2t \u0219i <strong>iOS<\/strong>, versiunea minim\u0103 suportat\u0103 fiind <strong>18.2<\/strong>.\r\n  <\/p>\r\n\r\n  <p style=\"font-style:italic;\">\r\n    Aplica\u021bia este disponibil\u0103 pentru dispozitive Android (versiunea minim\u0103 suportat\u0103: Nougat 7.0) \u0219i iOS (versiunea minim\u0103 suportat\u0103: 18.2).\r\n  <\/p>\r\n\r\n<\/section>\r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>\u00centreb\u0103ri frecvente \u2013 Digital CITI 1 Ce este aplica\u021bia DigitalCITI? DigitalCITI este o aplica\u021bie mobil\u0103 care permite utilizatorilor s\u0103 trimit\u0103, s\u0103 urm\u0103reasc\u0103 \u0219i s\u0103 gestioneze sesiz\u0103ri sau rapoarte \u00een cadrul [&hellip;]<\/p>\n","protected":false},"author":46,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-28964","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/citicluster.upb.ro\/ro\/wp-json\/wp\/v2\/pages\/28964","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/citicluster.upb.ro\/ro\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/citicluster.upb.ro\/ro\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/citicluster.upb.ro\/ro\/wp-json\/wp\/v2\/users\/46"}],"replies":[{"embeddable":true,"href":"https:\/\/citicluster.upb.ro\/ro\/wp-json\/wp\/v2\/comments?post=28964"}],"version-history":[{"count":4,"href":"https:\/\/citicluster.upb.ro\/ro\/wp-json\/wp\/v2\/pages\/28964\/revisions"}],"predecessor-version":[{"id":28969,"href":"https:\/\/citicluster.upb.ro\/ro\/wp-json\/wp\/v2\/pages\/28964\/revisions\/28969"}],"wp:attachment":[{"href":"https:\/\/citicluster.upb.ro\/ro\/wp-json\/wp\/v2\/media?parent=28964"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}