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MOBILE APP AND DASHBOARD FOR LOCAL GOVERNMENT

Digital CITI

A digital tool for quickly reporting community issues, tracking their resolution and keeping a clear dialogue between citizens and local government.

Benefits for city halls App demo Dashboard demo ROeID security Data and terms

What Digital CITI brings to local government

The app supports structured communication between citizens and local government, through a digital workflow that helps receive, track and document citizen reports.

Clear internal workflow

Reports are organised by category, status, responsible department and work stage.

Administrative records

The city hall can track incoming requests and the history of the steps taken for each case.

Communication with citizens

Users receive updates and can send clarifications when needed.

Data for better decisions

Recurring reports can point to areas, categories or issues that need administrative attention.

How to use Digital CITI

In a few clear steps, citizens can send a report to their local government, with the information needed to quickly identify the issue: the right category, a short description, photos and the location on the map.

Once sent, the report is registered and routed to the responsible department, and the user can follow the case in real time, from intake to resolution, including updates and messages for clarification when needed, for a transparent and efficient handling of reports.

The video shows the full flow: choosing the category, setting the location, adding the details and sending the report to the local government.

  • 1
    Choose the report type Select the right category from the list.
  • 2
    Set the location Mark it on the map or confirm the suggested address.
  • 3
    Add relevant details Write a description and attach photos if needed.
  • 4
    Send the report The case is registered and routed to the responsible department.
  • 5
    Track progress Receive updates and communicate for clarifications.

Dashboard for local government

Digital CITI includes an administrative interface through which the city hall can centralise, assign and track citizen reports, in a clear internal workflow that is easy to monitor.

▶ Watch the demo full screen

On a phone, turn the screen sideways to see the details.
Dashboard demo (approx. 1:30). All data in the video is invented.

01

Map and filters

Reports appear on the map, with the administrative boundary and zones, and can be filtered: overdue or verified identity only.

02

Automatic assignment

Each report gets a handler and a deadline in working days, based on its category and department.

03

Dialogue with the citizen

Direct chat, internal team notes and a final answer delivered in the app.

04

Reports

Resolution times by category and department, exported to PDF or Excel.

05

Open data

Anonymised data, checked before publication, for transparency towards the community.

06

Romanian, Hungarian, English

Interface in three languages, with light or dark theme.

Security and digital identity (ROeID)

Access to Digital CITI can be done through secure authentication with ROeID, supporting user validation and data protection in the digital flows between citizens and local government.

Using a digital identity allows authorities to manage processes in a predictable, transparent and security-compliant way, making integration with other public systems and e-services easier.

ROeID authentication supports controlled access and safer handling of interactions in the app, especially when reports are sent with location and photo evidence.

  • Secure access: users sign in through a digital identity mechanism.
  • Validation and traceability: interactions in the app can be linked to a verified account.
  • Verified reports: in the dashboard, the city hall can filter only reports sent with a verified identity.
  • Data protection: supports good security practice for digital flows in public administration.
For public authorities, digital identity authentication supports a clear, secure and easy-to-audit flow whenever an account needs to be confirmed and a consistent history of interactions is required.
ROeID sign-in screen in Digital CITI

ROeID sign-in screen.

Privacy policy

Digital CITI follows personal data protection principles and ensures a high level of security for the information processed in the app, in line with applicable law and good digital practice.

  • Data collected is limited to what is needed for the app to work and for reports to be resolved.
  • Data is used solely to process requests and for communication between citizens and public administration.
  • Information is stored securely, with appropriate technical and organisational measures.
  • Users have clear rights to access, correct and delete their personal data.
For full information on data processing, user rights and the security measures applied, please see the dedicated section in the Digital CITI app, where the documents are available in their current version.

Terms and conditions

Using the Digital CITI app means accepting the terms and conditions that govern access, use and the responsibilities of the parties involved.

  • Access and use: the app is used to send and track reports, for civic and administrative purposes.
  • Submitted content: users are responsible for the accuracy of the information and materials they upload (text, photos, location).
  • Fair use: using the app for abusive, illegal or commercial content, or in ways that disrupt the system, is not allowed.
  • App protection: its elements (design, texts, structure, features) are protected and may not be reproduced without permission.
The official, up-to-date version of the Terms and Conditions is available directly in the Digital CITI app. The document can be accessed at any time in the dedicated section, in its current form.